Refund policy

30-Day Guarantee. If you're not happy with your order, you have 30 days from delivery to request a refund or replacement.

How to start. Email support@zeyvio.co with your order number and a short description. We'll reply within one business day.

Condition. For hygiene reasons we can only accept returns of unopened, unused items. If your order arrived damaged, defective, or incorrect, send a photo — we'll replace or refund it and you won't need to ship anything back.

Refund timing. Approved refunds are returned to your original payment method within 5–10 business days.

Return shipping. Customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Cancellations. Free cancellation any time before your order ships — just email us with your order number.